Terms of service

Last updated: September 12, 2026

OVERVIEW

Welcome to NANOOK.

This online store is operated by Nanook Cools, a sole proprietorship trading under the commercial name NANOOK, established at Sint-Katelijnestraat 2, 9000 Ghent, Belgium, with enterprise number 1007.964.612 and VAT number BE1007.964.612.

The terms “we”, “us” and “our” in these Terms of Service refer to Nanook Cools, trading under the commercial name NANOOK.

NANOOK operates this online store and website, including all related information, content, features, products and services, collectively referred to as the “Services”. Our online store is technically supported by Shopify.

These Terms of Service, together with our other policy documents, describe the rights and obligations that apply when you use our website or place an order through our online store.

By using our Services or placing an order, you agree to these Terms of Service and our Privacy Policy.

Nothing in these Terms of Service limits the statutory rights you enjoy as a consumer under applicable Belgian or European law.

SECTION 1 - ACCESS AND ACCOUNT

To use our online store or place an order, you may be asked to provide certain information, such as your name, email address, billing address, delivery address and payment details.

You are responsible for providing accurate, current and complete information.

When you create an account, you are responsible for keeping your login details confidential and for activities carried out through your account.

SECTION 2 - OUR PRODUCTS

We make every effort to display our products, colours, materials, sizes, finishes and other characteristics as accurately as possible.

Actual colours may vary slightly depending on the screen, device and settings used to view our online store.

Product descriptions, availability and collections may be changed. Such changes will not affect orders that have already been validly placed and confirmed.

Certain items may be available in limited quantities.

SECTION 3 - ORDERS

When you place an order through our online store, you make an offer to purchase the selected products.

After placing your order, you will receive an electronic confirmation.

Nanook Cools may refuse or cancel an order where there is a valid reason to do so, for example in the event of an obvious pricing error, payment issue, suspected fraud, or if a product unexpectedly becomes unavailable.

If we cancel an order that has already been paid for, we will refund the applicable amount using the original payment method.

You may cancel an order for as long as this is permitted under the cancellation rules configured in our online store.

Your statutory right of withdrawal and other consumer rights remain unaffected.

Returns and refunds are handled in accordance with our Refund and Returns Policy.

SECTION 4 - PRICES AND PAYMENT

Unless expressly stated otherwise, prices displayed to consumers in our online store are inclusive of applicable VAT.

Any applicable shipping costs will be displayed before you complete your order.

The price displayed at the time you place your order is the price applicable to that order.

For deliveries to destinations where import duties, local taxes or customs charges may apply, additional costs may be due. If these charges are not collected by NANOOK, they are the responsibility of the customer, provided this has been properly communicated in advance and is permitted by law.

Payments are processed using the payment methods available during checkout.

SECTION 5 - SHIPPING AND DELIVERY

For items that are in stock, we aim to process orders within 2 to 3 business days.

Available shipping methods, shipping costs and estimated transit times are displayed during checkout and may vary depending on the destination.

For pre-order items, the estimated delivery period stated on the relevant product page applies.

If there is a significant delay, we will inform you as soon as possible.

Stated delivery times are estimates. Your statutory rights in the event of a delay remain unaffected.

The risk of loss of or damage to the goods only passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, has physically received the goods.

SECTION 6 - PRE-ORDERS

Some NANOOK products are offered as pre-orders.

When a product is sold as a pre-order, this will be clearly stated on the product page before purchase, together with the estimated delivery period.

The stated delivery period is an estimate based on the available production schedule. If this period changes significantly, we will inform you as soon as possible.

A pre-order does not limit your statutory consumer rights.

The applicable right of withdrawal, returns policy and statutory guarantee also apply to pre-orders, unless a specific legal exception applies.

SECTION 7 - RIGHT OF WITHDRAWAL AND RETURNS

As a consumer making an online purchase, you are in principle entitled to withdraw from your purchase within 14 calendar days after receipt, subject to statutory exceptions.

The conditions and practical procedure for returning an item are described in our Refund and Returns Policy.

When exercising your right of withdrawal, the direct cost of returning the product is the responsibility of the customer, unless otherwise stated or if the product was delivered damaged, defective, non-conforming or incorrect.

Following a valid withdrawal, the refund will be processed in accordance with applicable law and our Refund and Returns Policy.

SECTION 8 - STATUTORY GUARANTEE

Consumers are entitled to the statutory Belgian guarantee of conformity.

For new goods, this statutory guarantee is in principle 2 years from the date of delivery of the product.

If a product does not correspond to what was ordered or does not meet what a consumer may reasonably expect, the statutory remedies provided for under applicable consumer law apply.

This statutory guarantee cannot be excluded or limited by these Terms of Service.

If you have questions about a possible defect, you can contact us at sales@nanookthebrand.com.

SECTION 9 - INTELLECTUAL PROPERTY

All content on our online store, including designs, artwork, product designs, photographs, videos, texts, logos, trade names, graphic elements and other creative content, belongs to Nanook Cools, NANOOK or is used with the permission of the relevant rights holder.

This content may not be reproduced, distributed, modified or used commercially without prior written permission, except where permitted by law.

Shopify's trademarks and intellectual property rights remain the property of Shopify or its respective rights holders.

SECTION 10 - THIRD-PARTY SERVICES

Our online store may use third-party services, for example for payments, shipping, analytics and other online store functionality.

The use of such services may be subject to the terms and privacy policies of those third parties.

Nothing in this section limits the statutory obligations of Nanook Cools towards consumers.

SECTION 11 - THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the content or availability of websites that are not operated by us.

When visiting an external website, we recommend reviewing that party's terms and privacy policy.

SECTION 12 - RELATIONSHIP WITH SHOPIFY

NANOOK uses Shopify as the technology platform for this online store.

All sales made through our online store are concluded directly between the customer and Nanook Cools, trading under the commercial name NANOOK.

Shopify is not the seller of NANOOK products and is not a party to the sales agreement between the customer and Nanook Cools.

SECTION 13 - PRIVACY

Personal data collected through our online store is processed in accordance with our Privacy Policy.

Because our online store is technically hosted and supported by Shopify, Shopify may process certain personal data in order to provide its services.

More information about the processing of personal data can be found in our Privacy Policy.

SECTION 14 - FEEDBACK AND REVIEWS

When you voluntarily submit a review, comment, photograph or other feedback, you confirm that you have the right to share that content.

You grant NANOOK permission to use this feedback for the operation and promotion of NANOOK, to the extent permitted by law.

You may not submit unlawful, misleading, offensive or third-party copyrighted content without the required permission.

SECTION 15 - ERRORS AND INACCURACIES

We make every effort to keep the information on our online store accurate and up to date.

If there is an obvious error in, for example, a price, product description, promotion or availability, we may correct it.

If such an error affects an order that has already been placed, we will contact you and act in accordance with applicable law.

SECTION 16 - PROHIBITED USE

You may not use our website for unlawful purposes, fraud, hacking, distributing malware, infringing intellectual property rights or other activities that may harm NANOOK, Shopify, our customers or other users.

We may restrict or block technical abuse, unauthorised scraping and harmful automated access.

SECTION 17 - WEBSITE AVAILABILITY

We make reasonable efforts to keep our online store available and secure.

However, we cannot guarantee that the website will be permanently available or free from technical interruptions.

This does not affect any rights you have in relation to sales agreements already concluded.

SECTION 18 - LIABILITY

To the extent permitted by law, Nanook Cools is not liable for indirect damage arising solely from the use or temporary unavailability of our website.

Nothing in these Terms of Service excludes liability or limits rights where such exclusion or limitation is not permitted under applicable Belgian or European law.

In particular, these terms do not limit your statutory rights relating to consumer protection, conformity, guarantees, delivery and product safety.

SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is found to be wholly or partially invalid, unlawful or unenforceable, the remaining provisions will remain in effect.

SECTION 20 - ENTIRE AGREEMENT

These Terms of Service and the other policy documents available on our online store, including our Privacy Policy, Refund and Returns Policy and Shipping Policy, together constitute the terms applicable to the use of our online store and purchases made through it.

SECTION 21 - ASSIGNMENT

Nanook Cools may only assign rights and obligations under this agreement to the extent permitted by law and provided that doing so does not affect the statutory rights of consumers.

SECTION 22 - APPLICABLE LAW

These Terms of Service are governed by Belgian law.

For consumers, this choice of law does not affect any mandatory consumer rights they enjoy under the laws applicable to them.

SECTION 23 - CHANGES TO THESE TERMS OF SERVICE

We may amend these Terms of Service where necessary, for example as a result of changes to our online store, services or applicable law.

The version applicable to an order is, in principle, the version that was in effect at the time the order was placed, subject to mandatory legal provisions.

The most recent version of these Terms of Service is always available through our online store.