Shipping policy

Last updated: September 12, 2026

ORDER PROCESSING

Items that are in stock are normally processed within 2 to 3 business days after receiving your order.

Once your order has been shipped, you will receive a shipping confirmation with tracking information at the email address provided with your order.

Business days are Monday through Friday, excluding Belgian public holidays.

SHIPPING COSTS

Available shipping methods and shipping costs are displayed during checkout and depend on the destination country and the value of your order.

Free standard shipping is available on orders of €150 or more for countries where this shipping option is offered at checkout.

For orders below the applicable threshold, shipping costs will be displayed at checkout before you confirm your order.

ESTIMATED DELIVERY TIME

Shipping times displayed at checkout or on our website are estimated delivery times from the moment the order has been handed over to the carrier.

For items that are in stock, please also allow for our standard processing time of 2 to 3 business days.

Actual delivery times may vary depending on the destination, carrier, demand, and other circumstances beyond our reasonable control.

PRE-ORDERS

Some NANOOK products are offered as pre-orders.

An estimated delivery period is stated on the product page of each pre-order item. This estimated delivery period takes precedence over the standard processing time for items that are in stock.

The stated delivery period is based on our production schedule and is an estimate. If there is a significant change or delay, we will inform you as soon as possible using the contact details provided with your order.

The fact that an item is sold as a pre-order does not limit your statutory consumer rights.

ORDERS CONTAINING MULTIPLE ITEMS

When an order contains multiple items, these may be shipped together or separately depending on their availability.

When an order contains both an in-stock item and a pre-order item, the order may be shipped once all items are available. If we decide to ship the items separately, we will not charge any additional shipping costs without agreeing this with you in advance.

DELIVERY DELAYS OR PROBLEMS

If your order does not arrive within the expected timeframe or if there is a problem with the delivery, you can contact us at sales@nanookthebrand.com.

We will investigate the issue and, where necessary, contact the carrier.

Your statutory rights in the event of delayed or non-delivery remain unaffected.

RISK DURING SHIPPING

When NANOOK offers or selects the carrier, the risk of loss or damage during transport remains with us until you, or a third party designated by you other than the carrier, have physically received the goods.